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Plumbers, Gasfitters and Drainlayers Board

Make a complaint

Have your details and any supporting attachments ready, then continue to the complaint form.

Please be aware

The Board cannot assist with complaints about billing, contract, or council documents. We also cannot arrange for remedial work to take place or provide compensation. We will be able to assess concerns about workmanship, licensing, and supervision of plumbing, gasfitting, or drainlaying work.

The maximum file size for uploading documentation to support a complaint is 4MB.

When making a complaint, you agree:

To be named as the complainant

If you wish to make a complaint you need to be prepared to be identified as the complainant in correspondence with the person or entity complained about (we do not accept anonymous complaints).


To sign a statement outlining your complaint

By signing the statement, you must be prepared to attend a Board Disciplinary hearing or a District Court prosecution if required.

What is helpful to speed up my complaint?

Prepare any information you have to support your complaint - this could include:

  • Photos
  • Invoices
  • Quotes
  • Compliance documentation
  • Remedial reports

As much proof as possible is really helpful.

Types of photos we'd like to see

To assess your complaint, a range of photos is really helpful for us.

Tips for good photos:

  • Context is key, include photos of the area surrounding the issue
  • Including a measurement in the photo i.e. with tape or ruler
  • Clear, well lit photos
  • As many angles of the issue as possible

Submit a complaint

To be named as the complainant: if you wish to make a complaint you need to be prepared to be identified as the complainant in correspondence with the person or entity complained about (we do not accept anonymous complaints).

To sign a statement outlining your complaint: by signing the statement, you must be prepared to attend a Board Disciplinary hearing or a District Court prosecution if required.

Your Details

Consent for storing submitted data

You cannot make an anonymous complaint

You cannot make an anonymous complaint

(if applicable)

If different from above

Contact Details

We will use this to contact you about your complaint.

Who you are complaining about

(if applicable)

The work that was carried out

If you do not have the exact date, please specify a date range

Please provide the names and details of all people onsite? Who physically carried out the work.

Please provide as much detail as possible regarding exactly what you discussed.

If yes, please provide the name and contact details of the remedial tradesperson.

For example your local council, the Disputes Tribunal, Master Plumbers

Attachments

Do you have supporting documentation?

When the Board receives your complaint, we will be in touch to let you know if we require any further supporting information about your concerns. Select from the below what documentation you intend to provide with your complaint.

Maximum file size: 4.0 MB per file

Total size of all files uploaded must not exceed 4MB. To select more than one file, please select all the files you want to upload when the open dialog box appears by pressing shift button and then clicking on the file(s) you need. Alternatively, you can email files to complaints@pgdb.co.nz.

Declaration

Please read the Board's privacy statement before submitting this form. It explains how we collect, use, share and store your personal information, including when we collect it from others or verify it with third parties, and how you can access and correct your personal information.

Privacy statement